FAQ
Do you still have questions?
We want to hear them!
In order to have satisfied customers worldwide, it is important to us that you do not have any unanswered questions!We have listed the answers to recurring topics here.However, if you need further help, we are of course here for you and will endeavor to respond within 24 hours!
Shipping, Delivery and Exchange
How long does shipping take?
Orders for products in stock that are placed before 2 p.m. are handed over to DHL on the same day. Orders placed after 2 p.m. are shipped the next working day. The delivery time is then 1-2 working days.
Do you offer on-site service or personal pickup?
Yes, we allow customers to view products on site and take them home with them. Please contact us to arrange an appointment.
How does the exchange or return work?
All information regarding returns and exchanges can be found in our returns policy on our website.
What if I have a problem with the delivery?
If you have not received your package, please first check the tracking information and ask your neighbors whether the package may have been left there. If you continue to have problems, please contact the shipping service provider and us so that we can help you further.
FLATE® product world
Who develops your products?
Our products are developed by ourselves, a team of creative minds, designers and coffee enthusiasts who attach great importance to fair production, high quality and sustainability.
Which shelf is right for me?
Our shelves are suitable for all portafilter machines and differ in two key points:
While the Barista Rack, for example, is designed for wall mounting, you can simply place the Barista Stand on your worktop. This is particularly practical if you have no space due to wall cabinets, for example, or no surface to drill due to a tiled surface.
If you are unsure about space and size, you can use your smartphone to select the AR view for all products and virtually place the shelf in your home.
What is the surface of the shelves like?
Our shelves are coated with a special powder coating with a fine structure. Since this is functional furniture, we ensure that the surfaces are less susceptible to fingerprints.
What should be taken into account during installation?
Each of our products comes with a mounting kit with dowels, screws and matching cover caps, if required. The "Fischer Duo Power dowels" supplied are suitable for a wide range of materials. If you are still unsure whether your wall is suitable, please feel free to ask us.
How can I properly care for products with wooden strips?
Some of our products are made of real solid wood. In everyday life, it is sufficient to wipe it down with a damp cloth from time to time. If there are hard stains or scratches, you can also sand it down and then treat it with oil or wax.
You will soon find various wood oils in our shop.
How long does it take to mount the shelves on the wall?
To assemble the wall shelves, you first need to drill two or three holes for the dowels provided.
On average, our customers need 5-10 minutes to do the measuring. Screwing the shelf together is then done in no time.
When marking, use a spirit level to ensure optimal alignment.
At what height is the wooden strip best positioned?
For products with a wooden strip, this serves to support the handle of your portafilter in the holder and to bring it into the ideal position. Therefore, it depends on the size or length of the portafilter. Place the wooden strip in the lower third of the portafilter handle. Most portafilters have the widest point in this area.
How can I clean my shelf?
The surfaces of our shelves are generally very robust and hard-wearing. However, since cleaning agents can vary greatly in their composition, you should always test the compatibility of a new agent on a discreet area before using it on a large surface.
Other
How can I recommend your products?
We are very happy about recommendations on social media! Simply link us in your story or post and we will be happy to repost it.
If you are interested in a collaboration, please write to us on the relevant social media channel.
Didn't find what you were looking for?
We'll be happy to answer your individual questions as quickly as possible!
Leave us a message and we'll endeavor to respond within 24 hours.